The SOCITM studies usually cited are a cherry picking of those who care about the answers because they look good, based on the selective users who do reply.
But we know something else about Local Government websites: they’re supposed to do things, not talk about things, and so we can look at service not fluff. Local DirectGov is a database of services, and is supposed to be right…
“When the words “intelligent customer on behalf of Government” are used in relation to “Open Data”, and the Shareholder Executive, and tightly closed discussions, and when various large stakeholders in the open data ecosystem are ignored, what can possibly go wrong:
Is there anywhere, a webpage with a table/infographic/flowchart on it, which says “if X happens” (you break your leg, get cancer, get hit by bus), currently, Y happens to you in the NHS; but under the Government “reform” proposals, they say A will happen, but we think B, C and D will also happen. There’s a lot of discussion that B, C, D are bad, but I’ve not seen a clear connection to what happens when I walk into a hospital having done something stupid.
Disruptive Proactivity